Mocha truly appreciates the support from our amazing customers in these challenging times. We endeavour to provide the best service possible and be transparent with our handling of the COVID-19 situations.
We thank you for your patience while waiting for your online order to arrive. However Australia Post is experiencing significant disruptions due to the Coronavirus, and you may not want to be waiting to receive your online purchases. We get it and are here for you when you need us most.
We have been working hard to offer a Click & Collect service to you, our amazing customers, to give you the opportunity to pick up your Online orders from our Head Office in Oakleigh South. Whether it’s a birthday gift, Mother’s Day Gift or just something for you, we are here for you.
CLICK & COLLECT
- We are excited to introduce a brand new Click & Collection service at our Head Office location (Oakleigh South, VIC)
- It is a free deliver option you may choose at checkout.
- Once your order is placed, one of our friendly staff will get in touch with you to work out a suitable pickup time and date.
- For your safety, the collection will be contact less. But you will have the opportunity to inspect the order to make sure everything is ok.
- Mocha’s Click & Collect appointments are available between 10am and 1pm, from Tuesday to Friday.
Safety & Sanitation
- All our retail stores are temporarily closed however our online store is fully operational
- We do our best to observe 1.5m distancing within our office
- Hand sanitisers, disinfectant sprays and wipes are frequently used
- We monitor the health and well-being of all our employees
- We do our best to ensure all orders are processed in timely manner. However due to the distancing rules and the number of people allowed in the workspace, our fulfilment is experiencing minor delays.
- At the moment approximately 70% of orders order dispatched within the next business day. 90% orders are dispatched within 2 business days.
- Australia Post is experiencing major disruptions. Visit AusPost.com.au for more details.
- At this stage we are not able to guarantee your package can be delivered within the usual timeframe. We recommend Express Post or our brand new Click & Collect options where possible