SHIPPING & RETURNS

We offer free shipping throughout Australia on orders $100 and above.

We will pack and dispatch within 1 - 3 business days. We do not ship on Saturdays, Sundays or public holidays. And please expect minor delays during peak or sale periods. You will receive an email notification on completion of your order, as well as when your item has been shipped with your tracking number so that you can check on the progress of your delivery.

 

Shipping is via Australia Post eParcel, and it is a trackable service. Australia Post requires a signature on receipt of the delivery. We highly recommend a work/business address (including business name) as Australia Post delivers during business hours.

 

Online Returns Policy

At Mocha we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with the product you have bought from our website, we will gladly exchange it for something else.

 

Exchanges

We offer change of mind exchanges on full priced, unused items, in original condition only. The item must be returned to us within 14 days with a proof of purchase.

 

After receiving the item, it will undergo a quality assessment and then you will either receive the new item you exchanged it for or a credit, which you have 12 months to use. This excludes the original shipping fee, unless the item is faulty.

Items that are exchanged will be resent at your own cost. Your own return postage costs are not refundable. Please post the items with your proof of purchase to:

 

Mocha Online Returns
Unit 13, 19 – 23 Clarinda Road

Oakleigh South, VIC 3167

 

Returns must be sent in appropriate packaging to prevent damage in transit. Mocha is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

 

If you find a fault

Our online store requests that you email your issue to online@mocha.com.au before you send anything back. Mocha will respond within 48 hours, informing you what steps should be taken. If the fault is deemed a manufacturing fault, we can exchange the item, repair or refund your money.

 

We will advise you on how to send the item back to Mocha so that the freight is covered by us. The item must be returned within 14 days with your proof of purchase.

 

Please post the items with your proof of purchase to:

 

Mocha Online Returns

Unit 13, 19-23 Clarinda Road

Oakleigh South, VIC 3167

 

Returns must be sent in appropriate packaging to prevent damage in transit. Mocha is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

 

Sale Items

No exchanges are issued for Sale Items, except in the case of faulty goods.

 

Gift Vouchers

Gift Vouchers cannot currently be redeemed online.

 

PLEASE NOTE:

 

Proof of Purchase

Proof of purchase is required for all returns and exchanges and will not be accepted without it. Your proof of purchase is the original invoice.

 

Earrings and Hair Accessories

Due to health and hygiene reasons we cannot offer you an exchange after purchasing earrings or hair accessories on change of mind.

 

Currency Accepted
We accept Australian Dollars ($AUD) and all transactions are in this currency.

 

If you are dissatisfied with anything you have purchased online, please contact Mocha by emailing us at complaints@mocha.com.au or call us on (03) 9543 4928.

Having started off ten years ago at local Melbourne markets, Mocha has earned its place in the Australian fashion industry. Mocha’s inspiration has been drawn from every aspect of the duo’s life. Family, friends, travel, trends, and the endless world of fashion and style have all played a significant role in the business’ growth. Their love for design and delivering exceptional customer service has driven Mocha to the successful business it is today.

Since October 2008, Mocha has expanded to five regional stores, and is ever-growing as a company. The immense drive and dedication from Mocha’s creative directors has inspired many brands to collaborate with our team.

Mocha’s unique Isadora jewellery is designed and handmade here in Melbourne, effortlessely oozing natural colours and tones, which bring a sense of individuality and uniquely beautiful pieces.

Mocha caters for each individual woman and offers a diverse range. Which are all about expressing yourself through the little things.

Mocha x

EMAIL NEWSLETTER

Sign up to our monthly newsletter to be kept up to date with all that is happening at MOCHA. We will send you a newsletter every time we have great new offers and fantastic sales.

We will also keep you up to date on all our latest products that become available.

Happy Shopping!