I bought this bag because I needed something bigger but not too big, but just enough to fit everything I need which it does. I get many compliments from family and friends about how nice the bag is.
I purchased online and when I received it, it was missing a zip handle attachment for the middle pocket. I emailed customer service and they were able to send the attachment, which came the next day. I'm giving 5 stars for the customer service and the prompt send out for the missing attachment.