Shipping

Shipping

Dispatch & Shipping Times

We strive to get your order to you as soon as we can however, please be aware of the below dispatch & shipping times.

Please note: We do not ship on weekends or public holidays and there may be minor delays in processing and shipping during peak/sale times.

Processing on any orders received after 10am will begin the following business day. 

Dispatch Time Frames

All orders (including express) will be dispatched within 1-3 business days, from the date of purchase. Shipping time frames are in addition to this.

Shipping Time Frames

Please note that the below time frames are estimates and actual shipping may vary.

 

Location

Shipping Time Frames*

 

*All quoted timeframes are from day of dispatch

Associated Costs

Within Australia (Standard)

3-5 Business Days (Metro)

 

4-7 Business Days (Rural)

Free on orders over $100.00

 

OR

 

$9.95

Within Australia (Express)

1-3 Business Days (Metro)

 

2-4 Business Days (Rural)

 

$14.95

International Shipping (Standard)

8-12 Business Days

$20

International Shipping (Express)

5-7 Business Days

$60

 

Some important information:

  • When placing an order, Authority to Leave is nominated by Mocha which gives permission for our postal services to leave the package in a safe place.
    • If you do not nominate for your package to be sign only, you do so at your own risk and no compensation will be offered by Mocha in the case of a missing parcel. If you require your package to be signed for please ensure you include this in your delivery instructions at checkout.
  • You will be notified via email once your order has been shipped
  • Products may be shipped directly from one of our Mocha outlets as nominated by the Mocha Online Team.
  • If an incorrect address is entered at the checkout, Mocha must be notified within 12 hours of the orders being placed.